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Return / Refund Policy


We understand that there are times, for whatever reason, that the item(s) you purchase are “just not right” and you may want to make a return. If you are not entirely satisfied with your purchase we will accept the return and we will make it as easy as possible for you.


  • Merchandise Exchanges or Returns (excludes custom finished goods and mattresses) are accepted within 30 days of the date of purchase with original receipt.

General Return/Refund Information


     Items purchased at a Mill Stores location

  • Merchandise Exchanges or Returns (excludes custom finished goods and mattresses) are accepted within 30 days of the date of purchase with original receipt.
  • Cash Refunds over $100.00 will be issued by refund check from our corporate office. Please allow up to 14 days for processing.
  • Check Refunds will be issued by refund check from our corporate office only.  Due to the time required for banks to process checks, Mill Stores will issue a refund check within 14 days from receipt of a personal check.
  • Credit Card Refunds will be processed to the same card charged for the original purchase.

     Items purchased at MillStores.com or affiliated websites

  • Please visit millstores.com/returns for easy instructions and to obtain a return form.
  • Credit Card Refunds will be processed to the same card charged for the original purchase.
  • Refunds are issued when items have been received.
  • Items can be returned to any Mill Stores location for any reason.  Please include your receipt.
  • Customer can ship their product(s) back using the return label provided in your original shipment.  Customer is responsible for shipping costs to return non-defective merchandise.

Custom-Built Furniture and Outdoor Structures


  • Because custom-built furniture and outdoor structures including but not limited to sheds, playsets, pergolas, and pavilions, is specially constructed for you, we cannot issue refunds or exchanges on custom-built goods and outdoor structures.

Custom Finishing


  • Because each item is made special for you, we cannot issue refunds or exchanges on custom-finished goods as stated in your custom finishing agreement.

Mattress Return Policy


  • Due to the personal nature and sanitary issues of sleep products, the Mill Stores reserves the right to refuse refunds or exchanges on mattresses and foundations.
  • Mattresses are only accepted in the original packaged material.

 

Mattress Warranty


  • Your new mattress comes with a manufacturer's limited warranty; any defects must fall within the time frame and guidelines of the manufacturer's warranty. Mill Stores will assist all customers in exercising the manufacturer’s limited warranty. A copy of the sales receipt is required for all warranties.

30 Day Price Protection


  • We will gladly match any competitor’s price on identical merchandise for up to 30 days after purchase.
  • If the item you purchased from Mill Stores is advertised at a lower price than what you originally paid, we will gladly issue a Mill Stores Gift Card in the amount of  the difference within 30 days of the original purchase.


Layaway Policy


FREE 90 Days Layaway. 25% down-payment required. A merchandise credit will be issued for any amounts paid on a layaway that exceeds 90 days